Terms of service
**Terms of Sale**
1. **About these Terms of Sale**
1.1 These terms of sale ("Terms of Sale") apply when you use our website (available at [https://araigneeduweb.com](https://araigneeduweb.com)) (the "Website") to purchase products. By purchasing any goods that we might make available on the Website (including during "product drops") (the "Products") you confirm that you agree to these Terms of Sale. These Terms of Sale should be read alongside any specific terms and conditions applicable to the Products.
2. **Where to find information about us and our Products**
2.1 The Website is operated in the United States by **Araignée Du Web**. You can find everything you need to know about us and the Products on the Website. If you purchase Products from us, we will also confirm the key information to you in writing during the checkout process.
3. **Orders are not accepted until they are confirmed by us**
Once we have accepted your order, we will send you an email to confirm that we have accepted it. Please note that until you receive confirmation, your order is not confirmed.
4. **Prices are set at our discretion**
We will set, at our sole discretion, the price that may be payable in order to purchase Products. These prices and amounts can be varied by us at any point. Please check the relevant order page prior to completing any checkout process for the price payable for the relevant order.
5. **We can reject orders**
Sometimes we need to reject orders, which may come before or after we have confirmed them. Some of the reasons that we may need to reject an order include a Product unexpectedly becoming out of stock, inability to verify your age (if required), your delivery address being outside of our delivery areas, or a price being misstated. When this happens, we will let you know as soon as possible and refund any sums you have paid (if any).
6. **Payment is taken at the point you complete the checkout process**
We will take payment for all orders at the point you complete the checkout process for the relevant order. You will own your ordered goods once we have received payment in full.
7. **We pass on increases in tax**
If the applicable tax rate changes between your order date and the date we supply the relevant Product, we adjust the tax that you pay, unless you have already paid in full before the change takes effect.
8. **You are responsible for duties and taxes**
When ordering Products from us for delivery outside of the United States, you may be subject to import duties and taxes once the Products reach the destination country. These must be borne by you. Customs policies vary, so contact your local office for more info. You are considered the importer of record and must comply with all applicable laws.
9. **We're not responsible for delays outside our control**
If our supply of a Product is delayed by an event outside our control, we’ll inform you as soon as possible. We will try to minimize the delay, but will not compensate for it. If the delay is substantial, contact us at [info@araigneeduweb.com](mailto:info@araigneeduweb.com) to discuss options.
10. **Products can vary slightly from pictures and descriptions**
While we aim for accuracy, slight variations may occur in Products or packaging compared to their images or descriptions on the Website.
11. **You have a limited right to change your mind**
11.1 For most Products, you have a legal right to change your mind within 14 days and receive a refund.
11.2 You cannot return:
* Products sealed for health or hygiene reasons once unsealed
* Sealed audio/video/software once unsealed
* Custom or personalized Products
* Goods mixed inseparably with other items after delivery
11.3 Notify us within 14 days of receiving your order to cancel.
11.4 Email us at [info@araigneeduweb.com](mailto:info@araigneeduweb.com)
12. **Return shipping is your responsibility**
You must return goods within 14 days of cancelling. Returns are at your own cost, unless we offered free returns at purchase. Keep proof of postage.
13. **Delivery timeframes are estimates**
We will estimate delivery times, but delays may occur due to high demand, customs, weather, etc. Contact [info@araigneeduweb.com](mailto:info@araigneeduweb.com) for updates.
14. **Refused deliveries**
If you refuse a delivery and it is returned to us, you will bear the return shipping costs. These will be deducted from your refund.
15. **Only standard shipping is refundable**
We will refund standard delivery costs, but not any express or premium options you chose.
16. **International returns**
16.1 Customers outside the U.S. will incur a flat processing fee on returns. This will be deducted from your refund.
17. **Refunds may be reduced for used or damaged Products**
If Products are returned not in "as new" condition (e.g. tags removed, packaging damaged, accessories missing), we may reduce your refund or decline it.
18. **When and how we refund you**
18.1 If the Product has not shipped, refund will be issued within 14 days of your cancellation notice.
18.2 If returned, refund will be issued within 14 days of receiving the goods or proof of return.
18.3 Refunds are issued via your original payment method in the original currency.
19. **You have rights if something is wrong with your Product**
If a Product is defective or not as described, contact [info@araigneeduweb.com](mailto:info@araigneeduweb.com). We will meet all legal obligations under U.S. consumer law.
20. **We can change Products**
We may make changes to Products:
* To comply with laws
* To update prices
* For technical improvements that don’t affect functionality
21. **We can withdraw Products**
If we withdraw a Product after you’ve paid for it, we will inform you and refund you in full.
22. **We can end our contract with you**
We may cancel the contract if:
* You don’t pay when due
* You fail to provide necessary info
* You don’t accept delivery
* You breach any third-party terms associated with a Product
23. **Commercial resale is prohibited**
Our Products are for personal use only. Commercial resale is not allowed without our written consent. We may cancel orders or pursue legal action if unauthorized resale occurs.
24. **We don’t compensate for all losses**
We are not liable for:
* Unexpected losses
* Delays outside our control
* Avoidable losses
* Business-related losses
25. **We use your data as outlined in our Privacy Notice**
See how we collect and process data in our Privacy Notice at [https://araigneeduweb.com](https://araigneeduweb.com).
26. **Resolving disputes**
26.1 If you have a problem, contact us at [info@araigneeduweb.com](mailto:info@araigneeduweb.com).
26.2 These Terms follow U.S. law. You may bring disputes in your local jurisdiction if applicable.
27. **Other important terms**
27.1 We may transfer our contract to another provider. We’ll inform you and give you the option to cancel.
27.2 You may not transfer the contract without our written consent.
27.3 These Terms are between you and us. No one else can enforce them.
27.4 If a court deems any part of these Terms invalid, the rest remains in effect.
27.5 Delays in enforcing these Terms do not waive our right to enforce them later.
In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/47fwkj-ti/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/47fwkj-ti/privacy_policy).
